Privacy Policy
Redway AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit redway.ai or engage our services.
Information We Collect
We may collect the following categories of information:
- Contact information — name, email address, phone number, and business details you provide through forms or direct communication.
- Usage data — pages visited, time on site, browser type, device type, and referring URL, collected via analytics tools.
- Communications — messages you send via our contact form, email, or SMS.
- Cookies — small data files stored on your device to improve site performance and remember preferences. You may decline non-essential cookies at any time.
How We Use Your Information
- To respond to inquiries and provide our services
- To send you information about services you requested, including by phone, SMS, or email
- To improve our website and marketing efforts
- To comply with legal obligations
Telephone & SMS Communications
If you check the consent box on one of our forms, you agree to receive calls and text messages from Redway AI at the number you provided, which may include automated or AI-generated voice messages, for the purposes described on that form. Consent is optional and is not a condition of purchase. Message and data rates may apply. If you book a call without checking the box, we will only contact you about that booking. You may opt out at any time by replying STOP or contacting us directly.
Message frequency varies. Reply HELP for help or STOP to cancel at any time. Carriers are not liable for delayed or undelivered messages.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Information may be shared with subcontractors that support our services, such as customer service or messaging platform providers, solely to deliver the messages you requested.
Phone Calls With Our AI Assistant
Calls to our business lines, and voice demos you start on our website, may be answered by an AI assistant. These calls may be recorded and transcribed to provide and improve our services, and we tell callers this at the start of the call. Recordings and transcripts are stored with our service providers and are not sold.
Analytics, Session Recordings & Cookies
We use analytics tools to understand how people use our site. They may record the pages you view, how you got here (including tracking tags on links), your device and browser, and your general location.
- Session recordings and heatmaps. We work with Microsoft Clarity to see how visitors scroll, click and move through our pages, so we can make the site easier to use. What you type into form fields is hidden from these recordings. Microsoft may use this data as described in the Microsoft Privacy Statement.
- Page views in our customer system. We record which pages are viewed. If you have filled out one of our forms, booked a call, or clicked a link we sent you, those page views may be linked to your contact record so we can follow up on what you were interested in. We never sell this information.
- Google Analytics counts visits and shows how people find the site.
These tools use cookies and similar browser storage. You can block or delete cookies in your browser settings, and the site will still work. You can also opt out of Google Analytics at tools.google.com/dlpage/gaoptout.
Sharing Your Information
We do not sell your personal information. We may share data with:
- Service providers — such as CRM platforms, scheduling tools, and analytics providers, solely to deliver our services.
- Legal requirements — if required by law or to protect our rights.
SMS opt-in data and consent are never shared with third parties or affiliates for marketing or promotional purposes (see Telephone & SMS Communications above).
Data Retention
We retain your information for as long as necessary to provide services and comply with legal obligations. You may request deletion of your data at any time by contacting us.
Your Rights
Depending on your location, you may have rights to access, correct, or delete your personal data. To exercise these rights, contact us at support@redway.ai.
Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.
Security
We implement reasonable technical and organizational measures to protect your information. However, no method of transmission over the internet is 100% secure.
Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect information from children.
Changes to This Policy
We may update this policy periodically. The "Last Updated" date above reflects the most recent revision. Continued use of our site constitutes acceptance of the updated policy.
Contact Us
Redway AI
Washington, DC
Email: support@redway.ai
Phone: (202) 946-4934