Terms of Service
These Terms of Service ("Terms") govern your use of the Redway AI website at redway.ai and any services provided by Redway AI ("we," "our," or "us"). By accessing our site or engaging our services, you agree to these Terms.
Services
Redway AI provides website design, AI automation systems, CRM configuration, AI voice agent setup, and related digital services for small businesses. Specific scope, deliverables, timelines, and pricing are outlined in individual service agreements or proposals.
Payment
Services require a one-time setup fee paid prior to project commencement, plus monthly fees for ongoing services where applicable. All payments are non-refundable unless otherwise specified in writing. Monthly services may be cancelled at any time with 30 days' written notice. Invoices are due on the terms stated in your agreement. If a payment is past due, we may pause services after giving you written notice. E-Business Cards by Redway AI are covered by their own terms at cards.redway.ai/terms.
Support & Response
Clients on a monthly service can reach us by email at support@redway.ai or by phone at (202) 946-4934. We aim to reply to support requests within one business day, Monday through Friday. If a system we run for you stops working, tell us and we will treat it as a priority. Any response times or service levels beyond this will be written into your service agreement.
Subcontractors
We may use vetted, certified specialists to help deliver parts of a project. We stay responsible for their work, and they only get the access needed to do it.
AI Systems & Your Review
AI tools can make mistakes. You approve the messages, scripts and settings before a system goes live, and you remain responsible for the final content sent to your customers. AI assistants we set up do not give medical, legal or financial advice.
Client Responsibilities
- Provide accurate business information and timely feedback
- Grant necessary access to platforms, accounts, and tools required for delivery
- Ensure all content and materials you provide do not infringe on third-party rights
Intellectual Property
Upon full payment, clients own all custom website files and content created for their project. Redway AI retains the right to display work in its portfolio. We retain ownership of any proprietary frameworks, templates, or tools used in delivering services.
Data & CRM Access
Client contact data and CRM configurations belong to the client at all times and are exportable upon request. Redway AI will not share, sell, or use client business data for any purpose other than delivering contracted services.
Limitation of Liability
Redway AI's liability is limited to the amount paid for services in the 30 days preceding any claim. We are not liable for indirect, incidental, or consequential damages including lost revenue, lost leads, or business interruption.
Service Availability
We rely on third-party platforms (including our CRM platform, Cloudflare, and others) to deliver services. We are not responsible for outages or changes to third-party services, though we will work promptly to resolve any issues affecting clients.
Governing Law
These Terms are governed by the laws of the District of Columbia, United States. Any disputes shall be resolved through binding arbitration in Washington, DC.
Changes to Terms
We may update these Terms at any time. The "Last Updated" date reflects the most recent revision. Continued use of our services constitutes acceptance.
Contact
Redway AI
Washington, DC
Email: support@redway.ai
Phone: (202) 946-4934