Fewer missed calls.Fewer no‑shows.More time for patients.
We're a consulting team in Washington, DC. We look at how your front desk runs today, then set up simple systems for after-hours calls, reminders and intake. You see the plan before anything changes.
Where the front deskgets stretched.
Most practices we talk to have a great team that is simply out of hours in the day.
- 01Calls at lunch and after 5 go to voicemailMany callers hang up instead of leaving a message, and book with the next practice they find.
- 02No-shows and late cancellationsAn empty chair costs the same as a full one. Reminders often depend on someone remembering to send them.
- 03Paper forms typed in twiceNew-patient paperwork gets filled out in the waiting room, then typed into your system by hand.
- 04Reviews only when someone asksHappy patients rarely leave a review unless you make it easy, right after the visit.
Simple systemsaround your team.
We pick the one or two that will help most, set them up around the software you already use, and keep them running.
Answers general questions like hours, location and insurance basics, takes booking requests, and texts back missed calls. Anything clinical goes to your team.
Text and email reminders before each visit, with an easy way to confirm or reschedule. Cancellations can go to a short waitlist.
Patients fill out forms on their phone before the visit, and the answers land where your team works.
A short, polite text after the visit with a direct link to leave a review.
On patient privacy: nothing we set up gives medical advice, and we don't connect to patient records without your written OK. If your practice works under HIPAA rules or needs a business associate agreement, tell us on the audit and we'll scope the work around it, or tell you plainly if a piece isn't a fit.
Start small.See the plan first.
No software to buy up front and nothing changes until you say yes.
- Free 20-minute auditA call with our team about how your front desk handles calls, reminders and paperwork today.
- A written plan and a fixed priceYou get what we'd set up first, what it costs and when it goes live. You decide.
- We build, test and run itWe set it up around the tools you already use, test it with your team, and keep it running.
Ask Ava.Hear it for yourself.
Ava is answering for a sample office we made up, Maple Street Family Practice. Tap the button, allow your microphone, and talk to her the way a patient would. When you're done, ask her how to get this for your business. She can book your free 20-minute audit with our team.
- “Are you open on Saturday?”
- “Do you take new patients?”
- “I need to book a physical.”
Demo only. This is a sample office, so nothing gets booked for it, and calls through this demo aren’t recorded. Please don’t share real health information.
A consultant first.The tech comes second.
Your audit is with Brian Redway, Principal Consultant at Redway AI. We start with how your practice actually runs: the calls, the follow-up, the paperwork. Then we recommend only what will help. Sometimes that's AI. Sometimes it's a better form or a simple reminder.
Every system we recommend, we also run for our own businesses in Washington, DC.
Washington, DC · working with private practices nationwide“Brian spoke to the African-American Community Roundtable (AACR) on September 28, 2026. He was instrumental in educating our network on the importance of AI, sharing best practices and tips on how to use available tools and resources, for our business owners as well as our AI novices. Brian was patient and supportive of our members, explaining in detail the best way to use several AI tools. He is a valuable resource to have. I encourage anyone who is trying to learn or is currently using AI for their business or personal needs to connect with him. I endorse his work and his enthusiasm in helping our community.”
Straightanswers.
Do we have to change our practice software?
No. We start with the tools you already use. If something you have can do the job, we set that up instead of adding something new.
Will patients know they are talking to an assistant?
You decide how it introduces itself. We recommend it says it's the practice's virtual assistant, and it can always pass the caller to your team.
Can it answer medical questions?
No. It handles general questions and booking requests. Anything clinical is passed to your staff.
What does it cost?
Every engagement is scoped on the audit and gets a fixed price in writing before any work starts. No surprises later.
What if we want to stop?
Monthly services stop with 30 days' written notice, and you can export your contact data at any time.
See what would helpyour front desk.
Book a free 20-minute audit. We'll look at how your practice handles calls, reminders and intake today, and you'll leave with a short plan you can use whether or not you work with us.